Process warranty returns and ensures timely processing to support customer requirements
Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
Ensure applicable export compliance requirements are adhered to
Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Non-Essential Functions
Accurately manage internal databases or CRM tools as applicable
Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
Minimum Qualifications
Experience: 0-2 years of relevant work experience
Knowledge: Understands fundamental concepts, practices, and procedures of business
administration; A basic understanding of pricing principles, how to research invoices,
payments, and debits.
Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with
employees within department and across functions; Demonstrated ability to convey
information and analysis clearly as needed to customers; Demonstrated outstanding
organizational skills; Demonstrated ability to solve routine problems; Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
Education/Certification: High School Diploma
Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Preferred Qualifications
Associates degree
Manufacturing Experience
Customer Service Experience
Order Entry experience
Working Conditions
Standard office environment
Work requires substantial visual concentration on detail
Working conditions are normal for a manufacturing environment
Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
Must be flexible to work overtime as needed
Standing: 10% *percentage is approximate and may vary depending on work task
Sitting: 90% *percentage is approximate and may vary depending on work task
Lifting (in pounds): up to 10 pounds
Pushing (in pounds): up to 10 pounds
Mental/Visual: use of computer and basic office equipment
Workspace (line, cube, etc): cubicle/desk
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
#LI-SP1 #CAE
Salary range: $30.43 - $38.46/hr. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
