Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
- Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
- Qualifications & skills:
- Bachelor's degree in Business, Commerce, Information Technology, or a related field.
2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
Experience supporting B2B SaaS software licensing and subscription renewals.
Experience preparing software licensing quotations and managing renewal pipelines.
Proficiency in Salesforce CRM and Microsoft Excel.
Strong analytical, research, and problem-solving skills with exceptional attention to detail.
Excellent customer relationship management and stakeholder management skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience collaborating with global teams across multiple time zones.
- Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.
- Preferred Skills:
- Experience with Salesforce automation or workflow configuration.
Experience in Sales Operations, Contract Administration, or Software Licensing Renewals.
Hands-on experience with Atlassian products (Jira, Jira Service Management), AWS Marketplace, Splunk, or Agile/DevOps tools.
Experience working with software vendors and channel partners.
Exposure to subscription-based SaaS business models.
