Responsibilities
Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs
Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
Perform alarm system downloads to ensure programming of alarm systems
Assist field technicians with signal feedback, testing, and general customer account information needs
Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys
What’s In It For You!
$40,000 - $50,000 average annual compensation
Ongoing specialized, paid training and career growth opportunities.
Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
Eligible for free monitored security system after 90 days
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
What We're Looking For
High school diploma or equivalent
Minimum 2 years customer service experience, technical support experience preferred
Phone-based support skills preferred
Advanced typing and computer skills
Thrive in a busy, fast-paced work environment
A self-starter who can operate independently, within a team environment
