We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
Job Description
Opportunity at a Glance
This position Team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
Posts and reviews payment records including EFT, check and credit transactions.
Demonstrates understanding of compliance and regulations.
Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
Actively participates in team meetings, special projects, and all other duties as assigned.
Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
Maintains service level agreements as determined by leadership
Maintains annual quality assurance accuracy rating of 95% and above
Communicates effectively with colleagues and leadership
Performs other duties as assigned
Complies with all policies and standards
Qualifications
Bachelor's Degree Preferred
Outstanding customer service skills with minimum 1 year of customer service Preferred or
related experience Preferred
Ability to work in a flexible remote environment
High level of interpersonal, communication, time management, and analytical skills
Demonstrate critical thinking ability
Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
Ability to work independently as well as function as part of a team
PC skills in Microsoft Office, various web-based applications and database software.
Excellent math and analytical skills.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $28.18. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including
Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit
https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
