Triage bugs and requests based on customer type and severity of issue
Track inbound and outbound responses to ensure contact SLAs are being met
Maintain a fast response time for entire user base
Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
Recognize trends in user messages to help identify areas of improvement in internal or external documentation
Learn W&B’s product features and build up knowledge base to resolve issues on your own
Participate in a 24/7 on-call rotation to provide support during weekends
Who You Are
2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
Python proficiency
Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools
Native Japanesse speaker
A passion for connecting with real users and enabling them to be power users of the product
Good organization of assigned requests to oversee timely follow-up for every message
Work autonomously in a self-directed environment
Proactively find ways to improve processes and collaborate internally
Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
Interest in machine learning
Preferred
Previous experience in machine learning
Customer service experience in a technical SaaS environment
Experience in frontend frameworks
Experience with Docker, AWS, GCP, Azure
Experience with Kubernetes or other cloud infrastructures
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
Why Us?
We work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.
Export Control Compliance
This position requires access to technology and/or source code subject to U.S. export control laws. Any such access will be provided only in compliance with applicable U.S. export control requirements. As part of the recruitment process, CoreWeave may request limited information reasonably necessary to assess applicable export-control requirements.
