FRO-OED (Onboarding, Education, and Documentation) is the new sub-team within FROps that owns how that knowledge is captured and taught. FRO-OED is responsible for FROps onboarding, educational programs, documentation in the FRO Confluence space, the standards that documentation is held to, and prioritization of internal FROps projects. Its charter is to make sure operations engineers have access to information that is easily digestible, non-repetitive, indexable, and aligned with other engineering teams. Its corpus includes the FROps onboarding curriculum, the Site Bring-up Playbook, the FROps Systems Web, the Engineering Teams and escalation reference, Region Quirks, the FROps Vocabulary, and the runbooks operations engineers follow when standing up and remediating nodes.
This role sits within Knowledge Architecture and works day-to-day with FRO-OED as its primary stakeholder. You bring KA's standards, templates, information architecture, and intake process to Fleet, and you bring Fleet's operational reality back to KA.
About the role
As a Knowledge Architect for Fleet, you will add dedicated documentation and onboarding capacity to an org whose work is operationally critical. You will assist in the current audit and revamp of Fleet Confluence docs, write and maintain internal technical documentation for FROps and its partner teams—including systems documentation, workflows, runbooks, escalation guides, and vocabulary—and you will build and maintain the onboarding content new operations engineers rely on in their first weeks in a region.
You will work directly with operations engineers, quarterbacks, operations managers, and Fleet Engineering subject matter experts to capture knowledge that today exists only in people's heads, and you will own the Confluence structure, navigation, and content lifecycle that makes it findable. You will work to the standards set by the Staff Knowledge Architect, partner with FRO-OED on FROps-specific standards and priorities, and take requests through our intake process from scoping to publication.
In this role, you will
Under the guidance of KA managerment and FRO-OED, assist in building and maintaining the FROps onboarding curriculum, including role-based paths for operations engineers, quarterbacks, and operations managers, and extend coverage to FROps sub-teams and partner teams not yet served.
Work with KA and FRO-OED to develop measurements for onboarding effectiveness for new operations engineers, including time to productivity and new hire satisfaction, and iterate the curriculum based on what you learn.
Write, edit, and maintain internal technical documentation for FROps and Fleet Engineering teams, including systems documentation, workflows, runbooks, escalation guides, and reference material such as the FROps Vocabulary and Region Quirks.
Partner with FRO-OED to define and apply documentation standards for the FRO Confluence space, and align those standards with KA's Product and Engineering-wide standards and templates.
Partner with operations engineers, Fleet Engineering teams, and external partner orgs to capture knowledge that is currently undocumented or held informally, including site bring-up patterns, incident learnings, and tooling workflows.
Maintain knowledge assets in the FRO and Fleet Confluence spaces, including space structure, navigation, labeling, templates, and content lifecycle, and consolidate duplicated or fragmented content.
Take documentation requests from FROps and Fleet Engineering through intake, scoping, delivery, and publication, and communicate scope, timelines, and status to requesting teams.
Run recurring audits of the FROps published knowledge assets for accuracy, coverage, and discoverability, and remediate the gaps you find, with priority on content used during on-call, incident response, and new site stand-up.
Escalate work requiring staff-level strategy or standards decisions to the Staff Knowledge Architect, and surface FROps prioritization questions to FRO-OED leadership.
Who you are
Experience writing and maintaining technical documentation for a technical audience, such as systems documentation, runbooks, workflows, escalation guides, or developer guides. Experience with Fleet teams is a strong plus.
Demonstrated experience interviewing engineers or subject matter experts and converting what you learn into published documentation.
Experience building or maintaining onboarding programs or curricula for technical or operations teams.
Experience owning content in Confluence or a comparable platform, including page structure, navigation, labeling, and templates, and applying a documentation style guide and template set consistently.
Experience auditing an existing body of documentation and remediating gaps in accuracy, coverage, or discoverability.
Experience managing a request queue in Jira or a comparable system, including scoping work and committing to delivery dates.
Willingness to learn cooperation across multiple concurrent stakeholder teams, including teams that operate around the clock and across regions.
Preferred
Experience documenting data center operations, bare metal provisioning, hardware lifecycle, or GPU and AI infrastructure.
Experience working with or documenting for operations, SRE, or on-call teams, including runbooks used during incident response.
Familiarity with Kubernetes, Redfish, AWX or Ansible, Grafana, and PagerDuty, or a demonstrated ability to learn operational tooling quickly.
Experience with docs-as-code workflows, including Git, Markdown, and pull request review.
Experience with enterprise search and content discoverability, for example Glean, including how structure and metadata affect retrieval.
Experience defining information architecture for a large or fragmented body of content.
Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams, even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.
You love turning an undocumented system into a page someone can actually follow at 2 AM during an incident.
You're curious about how things work, and you ask the question the engineer assumed everyone already knew the answer to.
You're an expert at structuring information so people find it without being told where it lives.
You'd rather fix the root cause of a recurring question than answer it again.
You're comfortable embedding with a fast-moving operations team and earning trust by shipping content they use.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $134,000 to $179,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.
Export Control Compliance
This position requires access to technology and/or source code subject to U.S. export control laws. Any such access will be provided only in compliance with applicable U.S. export control requirements. As part of the recruitment process, CoreWeave may request limited information reasonably necessary to assess applicable export-control requirements.
