This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.
Hours: Overnight coverage between 8:00 PM and 8:00 AM Eastern (This is the coverage window, not a 12-hour shift.)
Schedule: Potential shifts include Sunday through Thursday or Monday through Friday.
Flexibility: Weekend and holiday coverage may be required based on business needs.
What You'll Do
Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.
Support customer cases and take increasing ownership of issues as technical proficiency develops.
Use logs, system information, network traffic, and other technical data to help identify the source of technical problems.
Learn when and how to escalate complex issues to more experienced Escalation Engineers or Engineering.
Provide clear and timely updates to customers and internal stakeholders on assigned cases.
Build practical knowledge of Corelight products, Linux, networking, cloud technologies, and cybersecurity concepts.
Document troubleshooting steps, findings, and resolutions to contribute to shared team knowledge.
Partner with Escalation Engineering, Engineering, Product Management, Sales Engineering, and other teams to help resolve customer issues.
Participate in team training, labs, technical projects, and continuous learning.
Contribute to scripting, tooling, automation, and process improvements as skills develop.
What You'll Bring
Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training.
Foundational understanding of computer systems and how devices communicate across networks.
Basic knowledge of networking concepts such as TCP/IP, DNS, HTTP/S, IP addressing, and routing.
Familiarity with Linux or UNIX systems through coursework, technical training, labs, certifications, military experience, or personal projects.
Basic understanding of computer hardware and operating systems.
Interest in technical troubleshooting and the ability to work methodically through unfamiliar problems.
Strong written and verbal communication skills.
Ability to learn from feedback, ask good questions, and build technical proficiency quickly.
Strong technical curiosity and interest in networking, systems, and cybersecurity.
Exposure to scripting, packet analysis, cloud platforms, virtualization, or cybersecurity concepts is a plus.
Notice of Pay Transparency
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
Compensation Range
$62,000—$88,000 USD
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www.corelight.com
