The Command Center Specialist serves as a central coordination point for operational activities by communicating with cross-functional teams, supporting incident management processes, and ensuring adherence to established operational procedures. This position plays a critical role in maintaining operational continuity, monitoring facility and system health, and escalating issues appropriately during normal and emergency operations.
The ideal candidate thrives in a fast-paced 24/7 environment, demonstrates strong communication and organizational skills, and can effectively manage multiple priorities while supporting operational excellence across the organization.
Responsibilities
Monitor operational data, incidents, and system alerts while maintaining accurate communication and documentation across Command Center operations
Monitor operational and business-impacting metrics related to power utilization, system performance, and digital asset operations
Support operational incidents, service requests, and change activities across data center environments in accordance with established response and escalation procedures
Escalate operational incidents, system alarms, and critical events in accordance with established operational procedures
Document operational incidents and coordinate timely communication and escalation with cross-functional teams involved in incident response and recovery efforts
Maintain accurate incident records, operational logs, and shift documentation to support operational visibility and reporting requirements
Provide timely operational updates and situational communications to leadership and cross-functional teams during operational events
Coordinate with on-site teams during emergency events and operational disruptions to support response activities and maintain operational continuity
Manage multiple operational tasks, incidents, and escalations simultaneously within a fast-paced 24/7 environment
Support continuous improvement initiatives by identifying operational gaps, following established procedures, and contributing to SOP enhancements and operational efficiency efforts
Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization.
Performs other duties as assigned.
Qualifications
Associate degree in a related field or 3 years of relevant data center, Command Center, or operational support experience required
Experience with operational monitoring, incident response, and infrastructure event coordination within a data center or Command Center environment required
Understanding of data center operations, critical infrastructure environments, and operational support processes preferred
Understanding of ITIL service delivery concepts, preferred
Strong verbal and written communication skills, required
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Experience with operational collaboration, monitoring, and ticketing platforms such as Slack, Confluence, Ignition, and CMMS systems preferred
Reports To
Manager, Command Center
Location
On Site
Travel
Minimal travel may be required as needed.
Work Environment
This job typically operates in a professional office environment and routinely utilizes standard equipment, including laptop computers and smartphones. This role may also travel to data center sites, and the work environment at a data center may contain loud noise, construction, and other operational elements
Physical Demands
Able to meet physical requirements of the job, such as working on ladders, racking heavy servers (up to 50 lbs.),
Position Type/ Expected Hours of Work
This is a full-time role with openings on both day and night shifts.
Position requires nights, weekend, and holiday coverage in a 24/7 operational environment
12HR SHIFTS (3 days on, 4 days off; 4 days on, 3 days off) ***
Supervisory Experience
No
