Improve and standardize operational performance
Ensure strong inventory control and audit readiness
Drive adherence to SOPs, D365 processes, and operational best practices
Support execution of national and regional initiatives
Free the RD and DMs from tactical operational work so they can focus on strategy, customer relationships, and talent development
This role is designed to be a force multiplier — not a firefighter.
Key Responsibilities
Core Operational Ownership (Primary Responsibilities)
The DOM fully owns and leads
Inventory integrity, investigations, and follow-through
SOP compliance across warehouse, receiving, and branch operations
Cycle counts, returns processes, receiving discipline, and operational accuracy
Branch audit preparation, execution, scoring, and corrective action plans
D365 process compliance and troubleshooting of operational workflows
Warehouse flow, safety standards, and operational efficiency
Readiness and field execution for corporate and regional initiatives
Regional operational scorecard management and reporting
Partnership Responsibilities (Supports, but does not own)
Collaboration with DMs on operational components of sales enablement
Branch Manager coaching around operational excellence
Supporting training programs in coordination with the RD and corporate ops
Helping DMs identify opportunities to improve branch efficiency and consistency
Responsibilities the DOM Does Not Own
To maintain clarity of scope and avoid dilution of mission, the DOM does not own:
Sales performance or sales strategy
Personnel decisions or hiring/firing
Customer escalations unrelated to operational execution
HR matters or employee relations
Final decision-making authority on branch leadership issues
This clarity ensures the ROM strengthens the region rather than becoming a catch-all resource.
Operating Rhythm
Weekly
Planned branch visits with clear objectives
Follow-up on outstanding operational and system items
Review inventory, returns, cycle count, and receiving scorecards
Alignment check with DMs to synchronize priorities
Monthly
Full operational audit or mini-audit cadence
SOP refreshers and targeted up-training
Readiness checks for all upcoming initiatives
1:1 development session with the RD
Quarterly
Regional “Operational Health” scoring for each branch
Alignment and reset session with RD and DMs
Execution review against national initiatives
A disciplined rhythm ensures regional operational excellence and prevents fire-drill work
patterns.
Profile of an Ideal Candidate
Key Traits
Highly disciplined operator with a deep respect for process
Credible, respected, and trusted in the field
Calm under pressure with strong situational judgment
Strong pattern recognition — able to see root causes, not just symptoms
Coachable and able to coach others
Naturally structured and organized
Comfortable holding others accountable
Teaching and instruction excellence
Experience
Strong branch operations background (warehouse, receiving, inventory, audits)
Demonstrated history of SOP compliance and operational consistency
Prior leadership experience in operations-heavy environments preferred
Experience with D365 or comparable ERP systems is an advantage
Mincron and D365 experience
This is a specialist role — not a “mini-RD.”
Reporting & Integration
Reports directly to the Regional Director
Works in close partnership with District Managers and Branch Managers
Must be publicly supported and positioned clearly in the chain: RVP → RD → DM → DOM
DOM does not direct or override District Managers; they operate
through the RD.
Empowered to enforce operational standards consistently across the region
Integration expectations
DOM is not sent into branches without context
DOM is not used as a hammer
Messaging is aligned with RD before visits
DMs understand the DOM increases their capacity — not their oversight
Success Measures
Success in the ROM role is reflected through
Improved inventory accuracy and audit scores
Increased SOP and D365 compliance across branches
More consistent operational performance across the region
Stronger execution of initiatives with fewer delays and re-work
Reduced operational issues requiring RD or DM involvement
Higher overall “Operational Health” scores
The DOM enables the region to run with discipline, consistency, and operational excellence.
Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
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