Complete customer setup and maintenance requests and support increased activity as data requirements evolve.
Process large-scale customer account changes and support the setup of newly acquired customer records.
Provide system support by identifying missing or incomplete information, coordinating with Credit Managers, and updating records as needed to support downstream processing.
Route operational emails, returned mail, and messages from shared credit mailboxes to the appropriate Credit Managers or internal contacts.
Handle customer communication requests and complete mail merge activities for outbound correspondence.
Complete monthly support team KPI reporting and forward failed invoices or statements to Credit Managers for account updates.
Resolve data errors, assist with data cleanup activities when requested, and address operational workflow exceptions.
Review daily account synchronization reports to verify alignment across systems and make corrections as needed.
Communicate with Credit Managers regarding undelivered automated emails and update shared team resources as needed.
Direct incoming messages from general credit mailboxes and route responses to payment reminder emails appropriately.
Requirements
1+ years of experience in credit, finance, customer data management, shared services, or a related operational support field
Experience maintaining customer account data and supporting workflow-driven processes in enterprise systems
Working knowledge of ERP systems, customer data platforms, or similar business applications preferred
Ability to identify, troubleshoot, and resolve data discrepancies, system errors, and process exceptions
Strong attention to detail, organization, and follow-through in a high-volume environment
Ability to communicate effectively with Credit Managers and other internal business partners
Proficiency in Microsoft Office applications, including Excel and Word, for reporting, mail merge, and routine business communications
Demonstrated adaptability, initiative, and commitment to process improvement and team support
Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
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