What You'll Do (And Why You'll Love It)
Be the Remote Solution Architect: Go beyond basic troubleshooting to diagnose and conquer intricate technical issues across our diverse product range, primarily via phone and digital tools. Think on your feet, dig deep, and emerge with answers from a distance!
Empower Our Clients: Be the expert guiding clients through installations, configurations, and maintenance for their thermostats and energy management systems. Your remote guidance will keep their systems running flawlessly, making you their trusted voice on the line.
Ignite Understanding: Transform complex technical concepts into clear, actionable insights through engaging phone consultations, virtual training sessions, and intuitive documentation. You'll be the bridge between our cutting-edge tech and our users, wherever they are.
Drive Innovation: Collaborate powerfully with Sales, Engineering, and Product Development. Your insights gleaned from countless remote interactions will directly shape the future of our products.
Master Your Craft: Continuously expand your knowledge, stay ahead of industry trends, and feed crucial feedback back to leadership, driving a cycle of endless improvement in a remote-first support environment.
If you're ready to own problems that you can't always see, find solutions others can't, and make a tangible impact on customer success through your exceptional remote expertise, apply now!
Preferred Background
Preferably Mechanical/Electrical/Electronics engineering graduate
With at least 6 months of BPO experience
Work Conditions
Hybrid work setup with an on-site requirement three times per week
Fixed night shift schedule
With weekend work schedule if needed
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
