Conduct standard and custom courses tailored to customer and OEM requirements
Facilitate hands-on equipment demonstrations and troubleshooting exercises that simulate real-world customers scenarios
Collaborate with Controls Training Team to maintain and update training curriculum, hands-on training exercises, and reference materials that keep pace with new controls products and firmware releases
Partner with Product Management, Engineering, and SMEs to ensure course content reflects the latest technology and field guidance
Partner with instructional designers to review and validate technical accuracy of e-learning, videos, job aids, and other training materials.
Follow sound adult-learning practices, adjusting delivery and pacing to different audiences and skill levels
Evaluate training effectiveness and update materials based on learner feedback and field performance data
Maintain and troubleshoot training equipment and demonstration systems used in coursework
Stay current on industry trends, competitor offerings, and emerging controls technologies through tradeshows, industry events and online commercial refrigeration communities
Travel to customer sites, training centers, and industry events as needed
Provide post-training support by answering technical questions and directing learners to appropriate resources.
REQUIRED EDUCATION, EXPERIENCE, & SKILLS
5+ years of hands-on experience with commercial refrigeration controls as field service technician, engineer or equivalent role
2+ years of CO2 system experience with a focus on controls and proven ability to address common service and troubleshooting questions
Strong presentation and facilitation skills, with the ability to explain technical concepts to varied audiences
Working knowledge of controls programming, wiring diagrams, and system troubleshooting
Ability to travel 80%
Excellent written and verbal communication skills
PREFERRED EDUCATION, EXPERIENCE, & SKILLS
3+ years’ experience as a technical trainer for commercial refrigeration controls
Experience with Copeland CO2 controls and equipment
Remote Work Arrangement
This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $110,000-$125,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
Working Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.
#LI-KP1 #LI-Remote
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
