Lead NBO for refrigeration products in MEA working together with the Sales organization.
Technical Training (20%)
Develop and manage a training calendar and create technical training materials.
Deliver training sessions include hands-on training on controllers and protections used in condensing units and compressors.
Coordinate the tools and resources needed for the training center.
Quality & Warranty Management (20%)
Manage warranty claims and provide troubleshooting support for both production and field failures.
Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
Collaborate with manufacturing plants, providing feedback to improve product performance.
Analyze and maintain warranty data to support continuous improvement initiatives.
What We’re Looking For
Education & Experience
Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
Skills & Competencies
Strong knowledge of thermodynamics, Refrigeration Systems and controls.
Technical expertise in troubleshooting and application support.
Strong collaboration and communication skills with the ability to work across multicultural teams.
Competent in Microsoft Office and technical software tools.
Additional Requirements
Willingness to travel across Africa region.
Ability to work outside typical office environments when required.
Commitment to Health, Safety, and Environmental (HSE) standards and procedures
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
