Job Duties
Coordinate and oversee daily desktop support operations, ensuring timely resolution of incidents and requests.
Assign, track, and monitor helpdesk tickets to assist with maintaining SLA compliance.
Provide reporting on desktop support performance, trends, and improvement opportunities.
Serve as an escalation point for desktop-related issues.
Ensure timely resolution by liaising with support teams and vendors.
Minimum Qualifications
High School Diploma/GED
3 years related work experience
Familiarity with ITIL principles and workflows for incident and problem management
Understanding of desktop hardware and operating systems (Windows/macOS)
Ability to manage desktop deployments, upgrades, and testing schedules across teams
Strong written and verbal communication skills for liaising between IT teams, end-users, and positions in leadership
Work effectively with cross-functional teams, including network, security, and application support
- Physical Demands
- Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift
Day Shift
Address
1200 S Cedar Crest Blvd
Primary Location
Lehigh Valley Hospital- Cedar Crest
Position Type
Onsite
Union
Not Applicable
Work Schedule
Monday-Friday; 8:00a-4:30p
Department
1004-13042 CSS-Av & Media Services
