Implement evaluation methods to measure training effectiveness, competency attainment, and operational impact (e.g. time to competence).
Safety, Compliance & Governance
Ensure all training materials, activities, and records meet health & safety, regulatory, and organizational requirements.
Oversee the Learning Management System (LMS), trainings matrices, and license/certification tracking
Partner with Health & Safety and Operations teams to ensure compliance training remains current and audit ready.
Operational Partnership & Change Support
Act as a trusted advisor to operations and site leadership on workforce capability and learning priorities.
Support operational change initiatives such as automation, NPI implementation, or process improvements through targeted training plans.
Promote standardization and best practice across operations sites.
NPI and Knowledge Transfers Projects
Planning, Metrics & Reporting
Plan and prioritize learning resources to align with operational demand and peak periods.
Monitor and report on training completion, compliance, costs, and performance metrics.
Use data and insights to continuously improve learning effectiveness and demonstrate value to the business.
People Leadership
Lead, coach, and develop a team of trainers and L&D professionals.
Conduct regular one to one, performance reviews, and development planning discussions.
Foster an inclusive, safety first, and performance focused learning culture.
Manage a team of trainers.
Learning Center Coordination
New Hire Experience champion
NCRs Human Error Monitoring
System Administration
Cross Training Plans
Projects and support related to training.
NCRs Human Error Monitoring
Technical Training for new hires
Projects and support link
CAPA Support
Any other task assigned by direct supervisor
Actively participate in the Operational Excellence programs, including their forums and activities, while promoting and supporting the culture of continuous improvement within the organization
Qualifications
Knowledge, Skills and Abilities
Strong understanding of learning and development areas.
Capacity to generate work skills in multi departments.
Knowledge of applicable laws and regulations such as ISO 9000:2000, 21 CFR part 820 and ISO 13485:2012.
Leadership and projects driving assuming with teams assigned to specifics improvements.
Advanced skill in the use of Excel, Word, PowerPoint, Visio and Project.
Intermediate skills in the use of any video editor.
Ability to read and understand highly technical material such as drawing, SOPs and manuals.
Problems solving oriented.
Strong and assertive communication skills including the use of two languages (Spanish and English).
Experience in FDA and TUV external audits. Plus – SEM, internal auditor or direct participation.
Proven ability to design and deliver operational, safety, and compliance training.
Excellent facilitation, coaching, and stakeholder management skills.
Strong analytical skills with the ability to interpret learning and operational data and demonstrate training impact.
Ability to operate effectively in a fast paced, shift based, operational environment.
Work Environment
Occasionally lift to 35 Kilograms
Prolonged sitting in front of a computer
Potential exposure to caustic chemicals
Generally, works in a closed environment, in office conditions, with moderate levels of noise and controllable changes of temperature
Needs to stand, walk and be seated for a long period of time
Uses hands to feel, finger or handle and reach
Could be required to travel
Extended work hours with a personal computer and programs to prepare documents or reports
Applies communication skills (advanced reading, writing, and technical skills) and mathematical concepts knowledge to perform work and coordinate with others
Regular presence on the shop floor (70% desirable)
Experience
Five to Eight years of experience in Learning & Development, Training or Capability roles within operational environments.
Previous formal experience supervising personnel
Demonstrated experience delivering technical, safety, and compliance training.
Internal auditor experience or internal and external audit exposure
Three to five years of experience in medical industries and devices
Experience supporting multi-site or high-volume operations desirable.
Education
Bachelor’s degree in business administration, Human Resources, Industrial Engineer, or related field is required
Train the Trainer certification required.
