Position responsibilities
Research, analyze and synthesize all related and peripheral facts for a given project/objective, distill comprehensive information (with supporting details) in a user-friendly way to aid in leadership decision-making such that all business decisions can be data-driven and factually supported
Support intake governance activities, including routing, prioritization, and tracking of technology requests in accordance with established governance frameworks, surfacing and helping resolve competing priorities across stakeholders
Liaise fluently between business and technology stakeholders
Validate technology operations processes against ITIL best practices, identifying opportunities to standardize and mature procedures across Change, Problem, and Release Management
Conduct extensive research and maintain an understanding of market relevance (and alternatives) and monitor for changing conditions that may impact a scope or body of work
Collaborate with business and technology stakeholders on the digitization of business process and automation through low-code / no-code platforms
Formulate, evaluate and maintain business processes and practices for supported departments; identify and communicate bottlenecks and opportunities for efficiency
Support portfolio monitoring and true-up activities, reconciling data across systems and escalating discrepancies to leadership
Support vendor evaluation and contract renewal processes for supported technology
Define, build, and maintain technology executive dashboards and reporting, and research external benchmarks and market practices to evaluate operational performance and recommend targets and improvements
Prepare and maintain standard operating procedures (SOPs) and knowledge base articles to support technology operations and aid the evaluation, design, testing, and implementation of process or tooling changes
Own enablement and adoption for new or updated technology processes and tools, developing training, communications, and adoption metrics to drive sustained utilization across the firm
All other duties as assigned or required
Skills and experience
Required
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage, firm-approved AI tools, and other firm applications
