You'll be reporting directly to our Product Support Manager and you will participate together in the definition of OKRs, constant improvements, monitoring, Incident Management, and help with the expansion of the team as our operation keeps doing so nationwide.
Responsibilities
Contribute to the Product Support Backlog.
Keep the CX, Engineering, and Business teams up-to-date.
Quick-solve issues escalated by the 1st support level (CX team).
Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary.
Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up).
Build detailed reports on KPIs and trends.
Availability for the on-call rotation.
Requirements
More than 4 years of experience as a product support analyst, business analyst, functional analyst, data analyst, or related field.
Strong analytical skills.
Experience running or being responsible for Incident Response/management processes.
Excellent communication skills.
Problem-solving and a DO-er skills.
You are familiar with Agile Methodologies, and you know how to write detailed user stories.
Be able to run intermediate SQL queries.
Knowledge of an API tool like Postman and being able to perform basic tests with it.
Benefits
💸 Get paid in USD.
🗺 Work remotely: design the life that you want.
⛱ Enjoy 15 days of vacation each year from the start date.
🎄 16 fully paid Argentinean holidays.
🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider.
🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical.
🐣 Paid family leave.
🕯 Compassionate Leave: 3-5 days each time the need arises.
🧘🏽♀️ Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more.
🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.
🧑🏫 Personalized English coach.
If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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