About the Role
Convene Hospitality Group is seeking an experienced and dynamic General Manager to lead the ongoing operation and growth of Convene 360 Madison. The General Manager is the strategic and operational leader of the venue, responsible for its overall success, financial performance and guest experience. This role oversees all departments, including Front of House service teams, Culinary, Event Operations, Event Production, and Audio Visual to deliver seamless, high-touch experiences from planning through completion. The General Manager drives revenue, manages expenses and leads a high-performing team to deliver exceptional client satisfaction and achieve financial goals. You’ll play a key role in the success of this property through clear leadership and effective management of the venue, ensuring that annual business targets are met and the venue consistently delivers high service standards. The General Manager will report directly to the Area Director of Operations.
What You’ll Do
Leadership & Team Management
Provide vision, direction and day-to-day leadership for all venue departments.
Oversee and support department heads and teams including Culinary, Front of House Service, Event Production, and Audio Visual teams.
Foster a culture of excellence, collaboration and accountability.
Recruit, train, mentor and develop team members to achieve operational and financial goals.
Operational Excellence
Ensure the venue is guest-ready and delivers a world-class experience for every event.
Oversee event logistics, setups, culinary and beverage program execution, audio visual production and vendor coordination.
Partner closely with the in-house culinary and service teams to deliver menus and food and beverage experiences that bring each client’s vision to life and meet CHG standards.
Monitor and continuously improve operational workflows for efficiency and quality.
Implement and enforce venue policies, safety protocols, food safety standards and compliance with local regulations.
Financial Management
Develop, manage and achieve the venue’s annual budget, including revenue, expenses and profitability targets.
Analyze financial reports, track KPIs and adjust operations to meet or exceed goals.
Manage food and beverage costs, labor and vendor contracts, optimizing cost controls without compromising quality.
Drive strategies to increase revenue opportunities and maximize event profitability.
Client & Stakeholder Relations
Serve as the senior point of contact for clients, vendors and key partners when needed.
Support the sales, culinary and production teams to ensure events are executed according to client expectations.
Address escalated issues with professionalism, ensuring client satisfaction and repeat business.
Strategic Planning & Growth
Identify opportunities for new services, process improvements and venue upgrades.
Partner with ownership to develop long-term growth strategies and implement best practices.
Monitor industry trends to keep the venue competitive and innovative.
This is a highly visible, hands-on leadership role requiring both strategic oversight and presence during major events. The General Manager should thrive in a dynamic environment, balancing client-facing responsibilities with operational and financial performance management.
What We Look For
5+ years of senior leadership experience in event venue management, hospitality or a related field.
Proven experience overseeing an in-house culinary operation, including food and beverage cost management, menu quality and food safety standards.
Proven track record of achieving financial targets and driving revenue growth.
Strong operational expertise in event logistics, culinary and beverage programs, and technical production.
Exceptional leadership, communication and team-building skills.
Ability to manage multiple priorities in a fast-paced, event-driven environment.
Proficiency with budgeting, financial reporting and KPI analysis.
Flexibility to work evenings, weekends and holidays to support event operations.
Compensation
Base Salary: Salary Min: $110,000 Salary Max: $120,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
We’re Here For You
At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:
Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.
Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.
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