With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.
Job Description
The Field Service Engineer V supports customers and internal teams by performing routine, well‑defined service tasks in field environments. The role works closely with senior field service engineers, service coordinators, and technical support teams, following established procedures and safety standards. Success is demonstrated through accurate execution of service activities, effective communication with customers, and steady development of field service engineering capability.
Responsibilities
Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
Work with motors, generators, drives, plant automation and power quality systems
Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
Provide hands-on, on-site training to customers
Work with and configure industrial networks
Work closely with in-house engineers on project design and testing of drive systems
Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
Provide telephone, email, and other support to customers
When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
Provide emergency field service for customers on an as needed basis
Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
Learning Period
Formal training at the Cleveland office and on-site training with a senior FSE when needed
Expectation to work independently within 9-12 months
Working Conditions
Position requires approximately 60% travel in the field
Approximately 60% of above travel will be in an assigned region
Remaining travel will be supporting customers in other regions of North America and occasionally worldwide.
Requires some travel short notice for emergency repairs
May require extended hours or longer trips for start-ups and emergency repairs
Work from regional “home” office when not on the road
Considerable amount of walking required
May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs
Field work requires wearing and working in appropriate safety gear
Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
Negotiate and navigate airports, airports concourses, and parking garages
Knowledge, Skills & Abilities
Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related field
Bachelor of Science in Electrical Engineering or Engineering Technology preferred
Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office
Must be able to pass a federal background check
Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp & paper, marine, cranes, mining) or renewable energy environment required
Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s
Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
Experience in troubleshooting power electronics circuitry desirable
Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required
Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M, Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required
Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team
Ability to work within strict deadlines
Ability to use hand and/or power tools
Ability to read Electrical Drawings/Schematics
Competent in Microsoft Office software programs
Excellent customer service and interpersonal skills
Outstanding verbal and written communications skills
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
