Develop and maintain strong business relationships with assigned customers and accounts.
Meet bid deadlines and provide timely responses to customer requests and inquiries.
Support daily customer interactions regarding quotations, product applications, project status, and order-related questions.
Provide consultative technical guidance to customers regarding Canton Elevator products, services, and capabilities.
Act as a trusted technical partner throughout the sales process.
Identify opportunities to expand business within existing and prospective customer accounts.
Technical Sales Engineering
Review and interpret project specifications, drawings, codes, and customer requirements.
Analyze customer needs and recommend appropriate elevator systems and product solutions.
Develop technical solutions that align with project requirements, budget constraints, and operational objectives.
Perform product sizing, system configuration, and compatibility evaluations.
Identify technical risks and provide recommendations to mitigate potential project challenges.
Collaborate with engineering and manufacturing teams to ensure technical feasibility of proposed solutions.
Proposal Development & Estimating
Generate accurate cost estimates, quotations, and technical proposals for elevator packages.
Prepare professional proposal documents for presentation to elevator contractors, consultants, and customers.
Develop detailed pricing based on project specifications, custom design requirements, and engineering considerations.
Work closely with engineering teams to determine costs associated with design modifications and customer-requested changes.
Maintain accurate records of quotations, project revisions, and proposal activity.
Product Demonstrations & Technical Presentations
Deliver technical presentations and product overviews to customers and internal stakeholders.
Clearly communicate technical information to both technical and non-technical audiences.
Provide product application guidance and assist customers in evaluating alternative solutions.
Support customer meetings, virtual presentations, and project review discussions.
Customer Advocacy & Project Coordination
Serve as the voice of the customer within Canton Elevator.
Communicate customer requirements, concerns, and expectations to internal departments.
Coordinate with engineering, operations, purchasing, and manufacturing teams to support project execution.
Monitor project requirements throughout the sales cycle and ensure alignment between customer expectations and company capabilities.
Support resolution of technical issues and customer concerns in a professional and timely manner.
Continuous Improvement & Process Excellence
Identify opportunities to improve customer satisfaction and internal processes.
Drive corrective actions and improvement initiatives related to customer feedback and project performance.
Support sales engineering best practices, documentation standards, and process improvements.
Maintain accurate customer, project, and sales activity information within CRM and business systems.
Stay informed regarding industry developments, market trends, code requirements, and competitive products.
Team Collaboration & Mentorship
Partner closely with Sales, Engineering, Operations, and Product teams to support business objectives.
Share technical knowledge and best practices with team members.
Provide informal guidance and support to entry-level Sales Engineers and new employees.
Assist with onboarding and technical training initiatives when required.
Qualifications
Education
Associate's Degree in Engineering, Mechanical Engineering Technology, Electrical Engineering Technology, Industrial Technology, or a related technical field required.
Bachelor's Degree in Engineering or a related discipline preferred.
Experience
Minimum of 2-4 years of experience in sales engineering, estimating, application engineering, technical support, customer-facing engineering, or a related technical role.
Experience in the elevator industry, construction industry, building systems, or industrial equipment manufacturing preferred.
Technical Skills
Strong technical and mechanical aptitude.
Ability to interpret engineering drawings, specifications, and technical documents.
Understanding of manufacturing and engineering processes.
Experience developing and estimating engineered product solutions.
Working knowledge of Microsoft Office Suite.
Experience with CRM systems and quotation management tools preferred.
AutoCAD 2D experience preferred.
SolidWorks experience preferred.
Professional Skills
Excellent verbal, written, and interpersonal communication skills.
Strong analytical and problem-solving abilities.
Ability to effectively manage multiple projects and priorities simultaneously.
Demonstrated ability to work independently while collaborating across departments.
Strong attention to detail and commitment to accuracy.
Customer-focused mindset with a proactive approach to issue resolution.
Ability to perform effectively under pressure and adapt to changing business conditions.
Demonstrated ownership, accountability, and follow-through.
Core Competencies
Technical Sales Excellence
Customer Relationship Management
Proposal Development & Estimating
Engineering Interpretation & Analysis
Solution Design & Configuration
Business Communication
Problem Solving & Decision Making
Project Coordination
Continuous Improvement
Team Collaboration
Organizational Impact
Works independently on standard sales engineering assignments with moderate supervision.
Contributes directly to departmental sales growth, customer satisfaction, and project success.
Supports achievement of operational, functional, and business objectives through technical expertise and customer engagement.
May lead portions of smaller projects and provide guidance to less experienced team members.
Makes recommendations that influence project outcomes, customer relationships, and business performance.
Working Conditions
Standard business schedule as assigned.
Primarily office-based position with periodic customer meetings and site visits as required.
May require occasional travel for customer visits, project reviews, training, or industry events.
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
