Apply judgment when procedures require minor interpretation or adjustment
Ensure tickets are properly prioritized, categorized, and updated through resolution
Monitor assigned requests to ensure timely completion
Customer Service & Communication
Communicate with users and team members on issues requiring explanation or clarification
Provide clear status updates and guidance to end users
Maintain a professional, service‑oriented approach in all interactions
Collaborate with peers and seek guidance from more experienced resources as needed
Processes, Compliance & Improvement
Follow IT policies, security standards, and data confidentiality requirements
Identify recurring issues or process gaps and raise observations to supervision
Participate in training, knowledge sharing, and team meetings
Support ongoing improvement of support processes and documentation
Scope & Impact
Impact is primarily at the team level through quality, accuracy, and timeliness of support
Work is generally routine but may require interpretation of standard procedures
Issues are typically resolved using established processes or guided escalation
Qualifications
Education & Experience
Minimum
High school diploma or GED required
One year of prior experience in IT.
Preferred
Associates in IT preferred
Three years’ of IT experience in manufacturing environment preferred
Knowledge, Skills & Abilities
Working knowledge of supported systems, tools, and service processes
Ability to resolve routine issues independently
Ability to interpret procedures and make minor adjustments when needed
Strong documentation and customer service skills
Ability to manage multiple requests in a structured environment
Organizational Impact
Works to deliver day-to-day objectives with moderate impact on achievement of results for the team
Work consists of tasks that are typically routine, with some deviation from standard practice
Works under moderate supervision for routine tasks
May seek advice of more senior employees in the same team
Communication & Influence
Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement
Innovation & Complexity
Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems
May be required to highlight areas of concerns/problems to supervisor in own team
Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems
Knowledge & Experience
Requires job knowledge of IT systems and procedures obtained through prior work experience or education
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
- Work Shift Schedule
- First Shift (United States of America)
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
