Grow with Top-Tier Customers: Manage some of Contentful’s most strategic accounts, driving adoption, retention, and expansion while developing deep industry expertise.
Collaborate Across Teams: Work alongside Sales, Professional Services, and Partners to create high-value, multi-faceted solutions for customers.
Enjoy Autonomy and Flexibility: Take ownership of your accounts, build lasting relationships, and travel as needed (~25% annually) to meet customers face-to-face and make a real difference.
What to expect?
Own and grow executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital experience transformation.
Partner with customers to drive the successful adoption of Contentful, helping them deliver measurable improvements in speed to market, performance, personalization, and operational efficiency.
Align Contentful to customer business priorities by defining success metrics, tracking KPIs, and guiding teams along a clear path to digital maturity.
Lead strategic engagements including quarterly and executive business reviews, communicating outcomes, surfacing opportunities, and aligning on long-term digital experience strategies.
Proactively identify adoption barriers and orchestrate internal resources across Solutions Engineering, Support, and Product to ensure customers achieve their goals.
Collaborate closely with Account Executives to develop multi-year account strategies, uncover expansion opportunities, and build compelling data-driven business cases.
Own the renewal lifecycle end-to-end for some of Contentful’s most strategic customers, driving high retention and long-term value.
Confidently lead commercial conversations with senior stakeholders and procurement teams within large global enterprises.
Act as the voice of the customer internally by translating customer insights into actionable feedback for Product and Go-to-Market teams.
Travel approximately 25% annually to build strong relationships through onsite customer engagement.
What you need to be successful?
5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management.
Experience with content management systems, content strategy, or agency environments is a plus.
Ability to understand Contentful APIs and the modern content management and digital experience stack. Comfort using Contentful data tools to engage in proactive customer discussions and, in some cases, create custom queries and reports.
Strong technical aptitude and ability to explain high-level technical concepts clearly to customers.
Proven track record of meeting or exceeding performance or sales goals.
Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close.
Excellent oral and written communication skills, demonstrated through past customer and internal engagements.
Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support.
Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements.
Commitment to prioritizing customer success while aligning with company objectives.
College degree highly preferred.
Hybrid role: office attendance in office is expected 3 days per week.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $912,000 - $1,254,000 MXN annually.
Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable
Contentful is now officially part of Salesforce.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com
If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.
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