We're looking for a proactive and highly organized Technical Project Manager to lead customer implementations across Constructor's product suite. You will lead onboardings for new customers as well as implementations of additional products for existing customers, owning each engagement from kickoff through activation. You will own the plan, the timeline, and the outcome, and you drive the people delivering it through a matrixed reporting structure. As we build toward an automation-first operating model, you will help standardize how implementations are run and increasingly act as a portfolio strategist, managing exceptions while repeatable, AI-assisted processes carry the routine work.
You will
Lead multiple implementations end to end, both new-customer onboardings and additional-product rollouts for existing customers, from kickoff through integration, testing, and activation.
Take accountability for the outcome of every implementation, coordinating Constructor resources, customer resources, and partners, against a single shared plan.
Run kickoffs, set milestones, track dependencies, and maintain a clear, shared view of status for internal stakeholders and the customer.
Serve as the customer's primary point of contact through activation, setting expectations and communicating progress, risks, and changes in scope.
Identify risks and blockers early, escalate effectively, and keep implementations moving toward on-time, predictable delivery.
Ensure clean handoffs into implementation from Sales and out of implementation to Customer Success and Support.
Maintain implementation plans and reporting in our systems of record so schedule, duration, and status roll up cleanly across your portfolio.
Help build the repeatable processes, templates, and standards that let the function scale, and partner on the automation-first model as it matures.
Role Responsibilities: Technical Project Management
Own the Outcome: Be accountable for the success of each implementation from kickoff to activation, whether the work is delivered by Constructor, the customer, or a partner, standing behind on-time, predictable go-live for both new customers and existing-customer product rollouts.
Drive Every Contributor: Coordinate Constructor technical resources, customer resources, and partners against one plan, holding each accountable to their commitments through influence rather than authority.
Lead the Customer Experience: Serve as the primary point of contact through activation, running a clear communication rhythm and building customer confidence from kickoff to handoff.
Manage Handoffs & Risk: Ensure accurate handoffs from Sales into implementation and from implementation into Customer Success and Support, surfacing risk early and keeping delivery on track wherever the risk sits.
Build Scalable Process: Standardize how implementations are run at Constructor, maintain accurate tracking and reporting, and help advance the automation-first operating model as the function grows.
Requirements
You Have
At least 3 years of technical project management or onboarding project management experience, ideally in a SaaS environment.
A track record of owning delivery outcomes end to end and holding cross-functional contributors accountable through influence rather than direct authority.
Excellent organizational and communication skills, with the ability to run multiple implementations in parallel without losing the thread.
Customer-facing confidence: you can lead a kickoff, manage expectations, and keep stakeholders aligned through go-live.
Proven ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity.
Nice to Have
Technical fluency sufficient to direct integration specialists and translate between technical and business stakeholders.
Exposure to ecommerce, product discovery, LLMs and familiarity with concepts like catalog data feeds, integrations and APIs.
Experience coordinating implementations that span internal teams, customer resources, and third-party partners.
Benefits
🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
💰 A competitive compensation package including stock options: base salary range is 90-105K USD annually
🌎 Fully remote team - choose where you live
🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
💻 Apple laptops provided for new employees
🧑🎓 Training and development budget for every employee, refreshed each year
👪 Maternity & Paternity leave for qualified employees
🧠 Work with smart people who will help you grow and make a meaningful impact
🏥 Company sponsored US health coverage (100% paid for employee)
Diversity, Equity, and Inclusion at Constructor
At http://constructor.io/Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
