You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
You will uncover and manage risk within your book of business in a timely and effective manner.
You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.
REQUIREMENTS
3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred).
Proven success managing enterprise renewal and expansion cycles.
Track record of meeting or exceeding retention and growth targets.
Executive presence and ability to influence VP+ and C-level stakeholders.
Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
Experience leading cross-functional initiatives without direct authority.
A plus if you have
Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
Deep analytical fluency in ecommerce experimentation and performance data.
Previous experience working with Constructor or Constructor customers
BENEFITS
🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
💰 A competitive compensation package including stock options
🌎 Fully remote team - choose where you live
🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
💻 Apple laptops provided for new employees
🧑🎓 Training and development budget for every employee, refreshed each year
👪 Parental leave for qualified employees
🧠 Work with smart people who will help you grow and make a meaningful impact
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
