Sales Support & Order Management
Manage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams.
Oversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production.
Confirm orders meet billing and deposit requirements prior to scheduling or fabrication release.
Coordinate with Purchasing/Production teams to ensure released orders are production-ready.
Ensure all documentation is complete for orders, warranty, service tickets, and credit memos.
Maintain organized order tracking, open-order management, and workflow visibility.
Scheduling, Dispatch & Workflow Coordination
Oversee daily, weekly, and long-range scheduling of countertop installs, service calls, repairs, rework, and remeasures.
Coordinate installer dispatching and routing to maximize efficiency, productivity, & customer satisfaction.
Manage scheduling capacity across installer crews while balancing geography, complexity, lead times, and production output.
Maintain alignment between fabrication schedules and installation timelines.
Proactively communicate delays, holds, material concerns, and scheduling changes to internal teams and customers.
Operational Execution & Customer Experience
Ensure every job leaving the shop is installation-ready, including slabs, sinks, hardware, paperwork, and install notes.
Partner closely with Fabrication, Templating, Sales, Logistics, and Service teams to maintain smooth operational flow.
Support service recovery efforts and customer issue resolution with urgency and professionalism.
Answer escalated customer and internal inquiries while maintaining high service standards.
Monitor workflow execution to ensure jobs are completed accurately, efficiently, and on schedule.
Team Leadership & Development
Supervise and support Sales Order Entry, Billing, Scheduling, and Operational Coordination team members.
Provide coaching, accountability, training, and performance development for team members.
Foster a culture of communication, urgency, accuracy, teamwork, & continuous improvement.
Assist with hiring, onboarding, and ongoing training initiatives.
Reporting & Process Improvement
Track and report operational KPIs including
Install on-time percentage
Order Accuracy
Service and repair volume
Cycle times (template to install)
Daily/weekly job throughput
Installer productivity
Identify process improvement opportunities to reduce errors, improve communication, shorten lead times, and enhance customer experience.
Implementation of best operational practices, systems improvements, & workflows.
Required Qualifications & Skills
Associate’s or Bachelor’s degree preferred, or equivalent operational leadership experience.
5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles.
Strong understanding of the surfaces fabrication and installation lifecycle.
Proven ability to manage multiple priorities in a fast-paced operational environment.
Strong leadership, communication, and organizational skills.
Proficiency in ERP systems, Microsoft Office, scheduling software, and operational reporting tools.
Ability to lead cross-functional communication between sales, production, logistics, and field operations teams.
Strong problem-solving skills with customer-focused decision-making abilities.
Experience in construction, building materials, manufacturing, or distribution industries preferred.
Preferred Qualifications
Experience in a multi-location or high-volume countertop or millwork operation.
Knowledge of stone, quartz, solid surface, and specialty materials installation requirements.
Experience collaborating with builders, designers, remodelers, and homeowner clients.
Track record of reducing remakes, improving install quality, and increasing on-time performance.
Core Competencies
Operational Leadership
Customer Experience Focus
Scheduling & Workflow Coordination
Process Improvement
Communication & Collaboration
Team Development
Accountability & Execution
Analytical & Organizational Skills
Supervisory Responsibility
This position has supervisory responsibility over Sales Order Entry, Billing/Invoicing Scheduling, and Operational Coordination functions within the Surfaces Division.
Leadership & Reporting Structure
Reports to: Surfaces Operations Manager
Direct Reports
Installation Manager
Scheduling Team
Sales Order Entry Team
Surfaces Billing/Invoicing
Indirect oversight of all installers, service techs, and dispatchers.
What We Offer
Competitive compensation and leadership growth opportunities.
Influence over the full job-delivery lifecycle in a flagship division.
Collaborative environment (fabrication, sales, logistics, quality, showrooms).
Ability to shape the future of CR’s Surfaces field execution model.
BENEFITS
- Medical
- Dental
- Vision
- Employer Paid Basic Employee Life and AD&D Insurance
- Employer Paid Long Term Disability
- Flexible Spending Accounts
- Voluntary Short-Term Disability
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
- PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- POSITION TYPE/EXPECTED HOURS OF WORK
- This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
