Field Service & Installation Performance: - Ensure best-in-class installation standards and jobsite execution, driving high levels of customer satisfaction. - Implement effective field service management processes and technology to track performance and resolve issues.
People & Culture: - Recruit, train, and develop the Birmingham operations team. - Foster a culture of accountability, safety, and continuous improvement.
Process & Systems: - Implement and manage operational systems (including SYSPRO ERP, DispatchTrack, and Samsara fleet management). - Track KPIs, analyze data, and execute process improvements.
Experience
7+ years in operations management, preferably in building products distribution, construction services, or related industries.
Proven ability to build, develop, and lead teams across warehouse, dispatch, fleet, and field service functions
Familiarity with ERP and logistics systems (SYSPRO, DispatchTrack, and Samsara experience a plus).
Strong project management skills, detail orientation, and ability to thrive in a fast-paced, growth environment.
Demonstrated track record of ensuring high levels of installation quality and customer satisfaction.
Skills and Experience
Leadership: Ability to motivate, coach, and develop high-performing teams.
Communication: Excellent verbal and written communication skills for cross-functional collaboration.
Analytical Thinking: Strong problem-solving and decision-making abilities.
Technical Proficiency: Experience with inventory management, logistics platforms, and process improvement initiatives.
Customer Focus: Commitment to delivering outstanding service and operational excellence.
Adaptability: Comfortable managing change and ambiguity in a growth environment.
Compliance: Knowledge of safety and regulatory standards relevant to operations.
Execution-Oriented: Ability to manage multiple projects and priorities simultaneously.
BENEFITS
- Medical
- Dental
- Vision
- Employer Paid Basic Employee Life and AD&D Insurance
- Employer Paid Long Term Disability
- Flexible Spending Accounts
- Voluntary Short-Term Disability
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
- PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- POSITION TYPE/EXPECTED HOURS OF WORK
- This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
