Maintain continuity for returning clients and builder or trade accounts
Set clear expectations regarding next steps, timelines, and points of contact
Ensure a professional, responsive, and consistent client experience aligned with brand standards
Lead, Information & CRM Discipline
Drive disciplined postvisit followup to reinforce next steps and ensure continuity
Document key appointment details, including project stage, scope, product interests, and preferences
Ensure all information is complete, accurate, and ready for opportunity passing
Coordinate internally to confirm selections and monitor quoting and estimate progress
Maintain clean, timely CRM data to support quoting, follow-up, and project execution
Escalate delays, gaps, or data issues that may impact the client experience or sales execution
Follow-Up & Sales Connectivity
Initiate timely post-visit communication to recap the visit and reinforce next steps
Ensure followup cadence supports conversion and client satisfaction
Provide tailored follow-up materials that reflect the client’s interests, selections, and style
Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction
Sales Enablement
Identify opportunities to enhance the client’s scope through thoughtful product suggestions
Support cross-category awareness and complementary product recommendations
Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
Support delivery and tracking of estimates and quotes from all applicable teams
CX & Standards
Uphold premium showroom, service, and communication standards at all times
Identify and flag potential issues that may impact client experience, conversion, or project success
Support showroom events and client-facing activity as needed
Success Measures
All leads and client information entered accurately by EOD
Timely completion of 48-hour and 1-week follow-ups
Accurate documentation of project details, preferences, and next steps
Clean, reliable opportunity handoffs to sales and project teams
On-time delivery and tracking of quotes, estimates, and follow-up materials
Positive client feedback and minimal handoff friction
Strong alignment with sales and CX leadership
BENEFITS
- Medical
- Dental
- Vision
- Employer Paid Basic Employee Life and AD&D Insurance
- Employer Paid Long Term Disability
- Flexible Spending Accounts
- Voluntary Short-Term Disability
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
- PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- POSITION TYPE/EXPECTED HOURS OF WORK
- This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
