Core Responsibilities
The Systems Analyst will be responsible for contributing, with guidance, to the analysis of system problems and the formulation of system changes. Troubleshoot production application issues, review performance and document results and root cause analyses. This individual will be well versed with the general knowledge of distributed (multi-tiered) systems, systems development, and an increased emphasis on attention to detail.
Ensures implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensures that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
Committed to the Way We Work Principles and adheres to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EH&S''), Equal Employment Opportunity (''EEO''), discipline and security.
The Systems Analyst will function as a member of a collaborative team by contributing to software upgrades through consistent development practices (tools, common components, and documentation). The individual will gain experience supporting the critical IT systems which are responsible for the 24/7 operations of the AMI Infrastructure. Also gaining valuable data analytical skills by supporting and monitoring our business applications and end users as well.
Support department goals and provide analysis of system problems. Prepare for system changes and upgrades, including monitoring and documentation updates.
Work with business users to gather and refine system requirements and translate business needs into actionable technical specifications. Manage and prioritize product backlogs based on stakeholder feedback and project needs, plan sprint release cycles to support continuous delivery, and ensure product development delivers stakeholder value. Experience collaborating with end users, business executives, partners, and development teams is essential. Facilitate Scrum meetings, remove obstacles, coach the team on Agile practices, and foster collaboration and continuous improvement.
Demonstrate a working knowledge of the Software Development Life Cycle.
Support the ongoing enhancement and maintenance of IT systems within the company's Advanced Metering Infrastructure ecosystem. These systems enable field operations involving electric and gas meters and communication modules installations and exchanges, manage meter assets, and handle data from smart electric meters, gas meters, and leak detectors. Maintaining the system that delivers this data is essential to ensuring continuity across all IT systems.
Collaborate with system specialists on various application improvements.
Works with vendors to deploy software fixes and support testing across various AMI systems.
Assist in troubleshooting high-priority system issues and contribute to knowledge sharing within the team.
Flexibility to perform other assignments as needed by the department.
Prepare routine maintenance change management for production moves, including documentation, communication and releases.
Maintain code integrity and organizational standards through version control and documentation best practices.
Develop monitoring alerts and queries and train junior staff for day-to-day operations.
Participate in developing proactive, predictive and preventative alerting procedures
Required Education/Experience
Bachelor's Degree and two (2) years of experience in an Information Technology (IT) related field or
Associate's Degree and four (4) years of experience in an Information Technology (IT) related field
Preferred Education/Experience
Bachelor's Degree in Information Technology or Engineering and two (2) years of experience in an Information Technology (IT) related field
Relevant Work Experience
Knowledge of application support, troubleshooting and debugging, required.
Exposure to systems design across one or more platforms and supporting future integrations of these systems, required.
Understanding of Waterfall, Agile or other rapid application development methods, required.
Experience with technical documentation and communication to IT and business groups, required.
Managing and prioritizing product backlogs based on stakeholder feedback and project needs, planning Sprint release cycles to support continuous delivery, and ensuring product development delivers stakeholder value. Experience collaborating with end users, business executives, partners, and development teams is required.
Exposure to methods relating to application design, software development, and automated testing, preferred.
Experience supporting a large infrastructure of systems, preferred.
Experience with SQL or other query tools, Azure DevOps and Python, preferred.
Exposure to Grafana and dashboards created by IT, preferred.
Has a strong sense of ownership and is not afraid to speak up, preferred.
Someone collaborative, curious, empathetic, open-minded, innovative, preferred.
Skills and Abilities
Strong written and verbal communication skills
Demonstrated problem solving skills
Well organized, detail oriented and flexible to handle multiple assignments
Possesses strong technical aptitude
Performs work independently with minimal supervision
Effective leadership skills
Demonstrated analytical skills
Licenses and Certifications
Driver's License Required
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Must be able and willing to work overtime and travel within Company service territory, as needed.
Must be flexible with work hours, be on call and respond to emergencies.
