Shortlisted candidates will be contacted regarding next steps in the selection process.
Responsibilities
About the Company
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.
About the Team
The Learning Studio is responsible for supporting capability development across Consilio's Client Services Organization. The team partners with operational leaders to deliver learning programs, maintain learning systems and content, track employee development, and help employees build the skills necessary to support our clients and advance their careers. The team manages learning operations, reporting, credentialing, onboarding support, and capability development initiatives across multiple departments.
What You’ll Do
With a passion for helping others learn and grow, you'll support the day-to-day operations of Consilio's learning ecosystem. You'll help employees navigate learning resources, maintain learning content, prepare reports and dashboards, track certifications and credentials, and support onboarding and development programs.
You will work closely with colleagues and operational leaders to ensure learning programs are organized, effective, and accessible. When not actively supporting learners, you'll be maintaining learning systems, coordinating content updates, preparing performance and completion reports, and assisting with department learning initiatives.
Qualifications
The ideal applicant for this position has/is the following
EDUCATION
Bachelor's degree or higher in any of these disciplines
Business - Management, Human Resources, Organizational Development, Marketing, Economics
Human-Centered - Education, Psychology, Sociology, Communications, Linguistics, Social Work
Technology - Information Technology, Information Systems, Data Analytics
LANGUAGE
Native speaker or at least B2 level proficiency in English.
APTITUDE
Digital Intelligence - ability to acquire and apply new knowledge related to digital technology.
Digital Literacy - ability to find, evaluate, organize, and clearly communicate information through multiple mediums.
Learning Agility - ability to quickly absorb new concepts, systems, and processes.
Attention to Detail - ability to maintain accuracy across reports, records, and learning content.
EXPERIENCE
Operating Systems – Windows.
Microsoft 365 – at least Office (Excel, Word & PPT).
Other Microsoft – Visio and Sharepoint preferred.
Previous experience with learning and educational content creation platforms preferred.
CUSTOMER SERVICE SKILLS
Strong communicator - both written and verbally.
Active listener - gains knowledge while engaging with the speaker.
Team player - capable of working independently or collaboratively with colleagues as situations arise.
Flexibility - able to adapt to changing priorities and business needs.
Patience & Empathy - when supporting learners with varying levels of experience and technical proficiency.
Stakeholder advocacy - when collaborating with other teams and supporting employee development initiatives.
LOGICAL THINKING SKILLS
Problem Solver - capable of identifying issues and communicating resolution steps clearly.
Assessor - can identify scenarios that require escalation to Learning Capability Partners or leadership.
Organizer - capable of managing multiple priorities, deadlines, records, and reporting activities simultaneously.
Analyst - able to review data, identify trends, and ensure learning records are accurate and complete.
What Shift You’ll Work
The following options are available
Sunday to Thursday 11am to 8pm SAST
Working Monday to Thursday from office, and Sundays remotely from home.
Tuesday to Saturday 11am to 8pm SAST.
Working Tuesday to Friday from office, and Saturdays remotely from home
What We Offer
Office working environment.• Opportunity to build a career in Learning & Development, Talent Development, and Organizational Capability.• Professional development and certification opportunities.• Health and welfare benefits (including medical, dental, vision, life insurance and EAP).• Retirement plan.• Paid-time off (PTO).• Employee Appreciation (Bonusly) and Referral Reward Programs.
Consilio’s True North Values
Client Experience
We listen for the “why,” clearly define success, maintain accountability, and go the extra distance to create moments that matter.
Collaboration
We treat everyone with respect, welcome diverse views, and partner across geographies, generations, and teams, rallying around final decisions.
Innovation
We are always curious. We challenge the status quo, experiment to fail forward, and build for the future.
Grit
We focus on what matters. We work with passion and persistence, think like an owner, and deliver results we’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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