How you will impact the organization…
- The Client Services Onboarding and Implementation Specialist role encompasses components of eFax project implementation, solutions consulting, customer support, training, and product feedback. This role is responsible for the entire customer
- experience acting as a partner during their solution implementation.
The value you will deliver…
Client Services & Collaboration
Onboard eFax Corporate clients
Onboard jSign Enterprise clients
Onboard Athena Fax2Direct clients
Install, setup and create automation workflows using the SST application
Install, setup, and build out All Access solutions on customer servers
Clarity CD implementation driver
Meeting CCSI Project Implementation standards for delivery
Status reporting; project summarization via weekly calls/emails/meetings (internal and external)
Knowledge Transfer engagements
Documenting progress in provided tracking systems
Coordinating, scheduling & execution of customer project training sessions
Active participation in team scrums
Training on Consensus eFax product suite
Training on Consensus Summit Automation tools (including All Access)
Internal Team Cooperation
Collaboration with other team members and cross functional teams
Assist product team with Clarity AI prompting, teaching AI to find needed data
Provide internal feedback on products and solutions
Continued growth in product knowledge across the entire product and solution base of the team
Advocate for customer needs based on current market
Optional opportunity for On Call duties for CS Support team
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
What you will bring to the table…
2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities
2+ years practical experience with troubleshooting technical issues
Very strong organizational, presentation, and communication skills both verbal and written
Ability to collaborate with clients to analyze, design, recommend and document workflows
Aptitude to classify problems as system, training, or process and recommend appropriate corrections
Automation tool experience (scripting) desired
Critical thinking in all aspects of the role
Create and nurture working relationships with hiring teams and other internal stakeholders
Accuracy in communications with internal and external stakeholders
Resourcefulness to implement creative solutions
Initiative to expand role related knowledge
Exceptional time management
Strong and effective organizational skills
High attention to detail
Ability to work independently
Ability to multi-task
Ability to determine prioritization of responsibilities
Ability to effectively adapt to changing priorities
Bachelors degree or equivalent job experience
You will stand out if you also have…
2+ years electronic fax usage
2+ years automation tool (scripting) experience
2+ years training (in person or remote) experience
Additional details…
Location requirements: Fully remote within the U.S.
Travel requirements: Up to 10% travel
Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
Technology requirements: Reliable, high speed internet
Eligible for sponsorship: No
Work hours; We're looking for someone to support our East Coast operations. This is a fully remote role open to candidates based in Eastern Time or Pacific Time (starting at 6:00 AM PT).
This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 consecutive years and working location is in the U.S.
Salaried Roles
The salary range for this role is $60,000.00 - $67,500.00 annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.
We are not accepting agency submissions for this role.
To learn more about us visit consensus.com
