Partner with senior leaders, clients, and operational teams to identify improvement opportunities, implement corrective actions, and enhance customer experience and service delivery.
Lead, mentor, and develop Training and QA teams, ensuring consistent standards, high-quality delivery, and readiness to support organizational growth and change initiatives.
What You’ll need
Proven experience in training and quality management
Experience and prior exposure within complex, multi-account environments (preferably Financial Services).
Strong stakeholder management skills, with the ability to influence senior leaders and clients effectively.
Demonstrated success in designing and implementing strategies that yield measurable business outcomes.
Familiarity with regulatory and compliance frameworks within Financial Services.
Excellent analytical, communication, facilitation, and leadership abilities.
Strategic thinker with hands-on execution capabilities.
Are you ready to make a significant impact through governance, reporting, and continuous improvement initiatives? Apply now!
About Concentrix
Concentrix is a global leader in customer experience solutions and technology, serving some of the world’s best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries, our diverse and talented team is dedicated to innovation, growth, and delivering high-quality services.
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.
Location
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements
Time Type
