Concentrix
From Concentrix's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Sr. Quality Evaluator
ROLE: Sr. Quality Evaluator
DESIGNATION: Sr. Quality Evaluator
YEARS OF EXPERIENCE: 2-3 Years (Scheduling & Planning)
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Responsible for monitoring contacts
Responsible for preparing and providing feedback to agents
Data analysis and making designated reports/ presentations
Participate in internal & external calibrations
Communicate to heighten awareness and focus on importance of positive customer experience
Make recommendations and drive initiatives / value adds for process improvement
Ensure that internal policies, procedures, and compliance regulations are being followed
Identify operational / training requirements and help team members in fixing these gaps
Client related analysis and other activities
Responsible for improvement of team performance on key metrics
Business and root cause analytical skills
Skilled to improve team quality
Ability to conduct transactional monitoring
Effective feedback and coaching skills
Awareness of compliance and controls audit
Strong communication skills, both written and verbal
Educational qualification: Graduate degree (Bachelor’s) in any stream
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors
Full time
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