Concentrix
From Concentrix's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Manager I, Quality
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Desired Skills
Should be a graduate
People Management skills
Knowledge of industry regulations and compliance requirements.
Ability to drive initiatives to closure
Ability to deal with all levels of employees
Ability to provide leadership, direction and motivation to build high performing teams
Analytical and Quantitative skills
Excellent Communication skills
Data Handling / data interpretation skills
Good working knowledge of Transaction Quality systems, tools and technologies.
Should understand Transitions, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
Detail oriented, Strong organizational and Presentation skills
Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Six Sigma certified (Preferred)
Knowledge of quality tools/ structures / Process Mapping / SOP (BPMS) creation etc.
Drive continuous improvement for Transaction Quality and Delivery
Manage process Quality & Client related KPI's
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Custodian of all training reports and new-hire KPIs at geo level
Drive digital training across all accounts in India
Conduct maturity assessments for training teams
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client' expectations
Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
Drive Process control & Compliance in addition to managing the Audit requirements
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Provide quality floor support, feedback, and refresher training
Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
Ensure uniform quality of training being delivered by all training teams in line with the client requirement
Interact and streamline channels of communications with other Functions and Clients
Provide quality floor support, feedback, refresher, and corrective training
Groom and develop training talent in-house
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
IND Pune - Amar Tech Centre S No.30/4A 1
Full time
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