Concentrix
From Concentrix's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Associate Manager, B2B Sales - Bilingual
The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You Have:
1.5+ years proven work experience leading a B2B Sales team
Fluent in English is a must, B2 minimum
Excellent Coaching history
A record of developing and retaining great employees
Experience in Microsoft programs like Word, Outlook and PowerPoint
Experience working with Salesforce.com or similar CRM
A passion for customer experience and driving team results
Change Management skills
Leading sales teams in a sales development motion.
Previous experience in sales teams for SaaS/Cloud products.
Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with internal functional resources and external partners to develop a coaching platform
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met
Work with teams and management to improve sales processes and achieve a positive customer experience
Lead team to buying/renewal process to achieve greater client satisfaction
COL Bogota - Cra. 15 #77-50
English (Required), Spanish (Required)
Full time
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