Some other key accountabilities will include
Review the completeness, accuracy, and consistency of KYC documentation and client risk assessments to ensure adherence to Group Policies and Procedures, team procedures, and regulatory requirements. Complete reviews within agreed service standards and due dates
Exercise sound judgment and collaborate effectively with stakeholders and the Risk and Compliance team to identify issues, provide practical and constructive solutions, and resolve matters in an efficient, professional, and timely manner
Perform name screening on clients and relevant parties within agreed timelines and applicable SLA requirements
Ensure all required approvals are obtained in accordance with Group Policies and Procedures
Handle and resolve ongoing name screening alerts in a timely manner, ensuring compliance with agreed due dates and quality standards
Serve as a key point of contact for KYC documentation and liaise with relevant stakeholders when required. Provide constructive advice and practical solutions to stakeholders regarding enquiries related to KYC documentation, client profile updates, and KYC processes
Initiate and support discussions within the team and with relevant stakeholders to identify issues and process improvement opportunities, develop practical and constructive recommendations, and drive the implementation of effective solutions
Build and maintain strong working relationships within the team and with stakeholders, promoting collaboration, mutual respect, and effective teamwork
Provide regular updates to the Team Head and relevant stakeholders, including Business Units and Risk & Compliance
Perform other ad hoc tasks as assigned by the Team Head and/or Division Head, taking a proactive approach to identifying, supporting, and driving initiatives as required, while maintaining a professional, collaborative, and respectful attitude when working with team members and stakeholders
Analyze support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency
What will you bring to the role?
5-8 years of experience in KYC/ Client Onboarding/ AML roles
Bachelor’s degree in finance, business, or a related field is preferred
Sound knowledge of KYC requirement and regulations, such as SFC, TCSP
Proactive to work, willing to take initiatives and follow through with delivery with strong communication and interpersonal skills
Able to analyze requirements, risks and issues and can prioritize requirements based on priority and benefits with attention to detail and accuracy
Resilient and strong ability to work under pressure and meet deadlines
Good fluency in Cantonese and English
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
