Other key duties and responsibilities are as follows
Deployment & Delivery
Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
Support project transitions into production and execute changes through governed processes
Maintenance & Support
Monitor infrastructure to ensure availability, performance, and capacity
Troubleshoot issues, perform root cause analysis, and implement preventative actions
Manage patching, upgrades, and lifecycle activities
Support incident, problem, and change management processes
Maintain documentation, SOPs, and runbooks
Collaborate with vendors and support disaster recovery planning and execution
Security & Compliance
Enforce security best practices (patching, access control, system hardening)
Ensure compliance with standards, policies, and audit requirements
Support vulnerability management and security assessments
Success Measures
Timely, compliant delivery of infrastructure deployments with increasing automation
High availability and performance aligned to SLAs and operational standards
Effective incident resolution, ticket management, and process adherence
Strong documentation, continuous improvement, and operational efficiency
Positive audit outcomes, security compliance, and stakeholder satisfaction
What will you bring to the role?
Strong understanding of IT service management principles, including ITIL frameworks, capacity planning, SLAs, and service operations, combined with broad technical expertise across infrastructure technologies such as servers, networks, storage, cloud, and automation. Demonstrated ability to develop operational procedures, troubleshoot complex infrastructure issues, manage incidents, and ensure service continuity while delivering against SLAs. Customer-focused and solutions-oriented, with strong stakeholder management, communication, and collaboration skills. Experienced in aligning technology solutions with business needs, working across global cross-functional teams, and maintaining a proactive approach to continuous improvement, adaptability, and handling sensitive information with a high level of integrity
Technical Expertise
Core Skills
Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration
Enterprise infrastructure (servers, storage, networks, cloud platforms)
Virtualization (VMware, Nutanix)
Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
Proven Experience
Delivering and supporting complex enterprise infrastructure environments
Driving automation and operational efficiency
Infrastructure security, access management, and compliance
Incident troubleshooting, root cause analysis, and disaster recovery execution
Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments
Qualifications (Preferred)
Bachelor’s degree in IT or related field
Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is USD $100,000 - $149,000 .
