Secure information and project manage delivery.
Ensure all payment-related tasks, controls, and deliverables are properly documented, tracked, and completed within established service level agreements.
Proactively identify and resolve issues that may impact payment delivery and escalate risks as appropriate.
Ensure Quality Products and Services are Delivered
As the SME, provide guidance, coaching, and support to team members and internal stakeholders regarding disbursement processes. Train staff on complex, unique, and high-risk disbursement activities.
Responsible for conducting quality reviews and controls oversight to ensure adherence to operational procedures, risk management documentation, issue resolution and regulatory obligations, etc.
Investigate and resolve issues, exceptions, and process deficiencies in a timely manner.
Collaborate with clients, vendors, and internal stakeholders to ensure the successful delivery of payments.
Manage multiple priorities and project deliverables while meeting established service level agreements (SLAs).
Interface with the clients, vendors, and internal stakeholders to ensure successful delivery of Payments.
Ability to manage multiple project deliverables and ensure SLAs are met.
Responsible for documentation of procedures, testing IT enhancements, data reporting, uploading, and downloading content, etc.
Maintain and update operational procedures and process documentation.
Participate in user acceptance testing (UAT) and validation of system enhancements, while supporting data reporting, analysis, and the upload and download of payment-related information.
Identify opportunities for process improvements, increased automation, and enhanced controls to improve operational efficiency, accuracy, and client experience.
Identify potential operational, financial, regulatory, and reputational risks, and escalate issues, exceptions, control gaps, and payment-related concerns to Management in a timely manner.
Support the development and implementation of effective mitigation strategies to minimize risk and ensure successful payment delivery.
Ensure quality product delivered.
Team Support
Regularly receive escalated time sensitive tasks from management and ability to prioritize accordingly (BAU).
What will you bring to the role
Required
Associate degree, diploma, or equivalent education from a college, university, or technical school, combined with relevant work experience; or an equivalent combination of education, training, and experience.
Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment.
Understanding of operational processes, controls, technologies, and performance metrics required to support the successful delivery of services and client outcomes.
Strong business-focused verbal and written communication skills, with the ability to effectively collaborate with internal and external stakeholders.
Working knowledge of accounting principles, reconciliation processes, and financial controls.
Experience using a variety of business and technical applications, including Microsoft Office products, workflow management systems, and reporting tools.
Strong attention to detail with the ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy.
Proven problem-solving, analytical, and organizational skills.
Preferred
Knowledge of dividend, disbursement, payment, transfer agency, or securities processing operations.
Knowledge of Computershare’s products, customer markets, regulatory environments, processes, and technologies applicable to this department’s specific functions.
Experience performing quality control reviews, risk assessments, procedure documentation, testing, and process improvement initiatives.
Prior experience serving as a subject matter expert (SME), trainer, or mentor within an operations environment.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $52k - $54k. This base pay range is specific to Richmond Hill, CA and may not be applicable to other locations.
AI statement
Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
