Key responsibilities include
Completing client support activities in an efficient, timely, and accurate manner
Running operational reports and supporting day-to-day client administration activities
Assisting Client Managers with regular and ad hoc projects, client setup activities, mailing matrices, archiving, and client satisfaction initiatives
Supporting clients, brokers, shareholders, and internal stakeholders by responding to enquiries and requests in a professional manner
Processing options and buyback-related activities accurately and within required timescales
Performing share capital reconciliations and escalating discrepancies where required
Supporting governance, compliance, and regulatory processes while helping identify and mitigate risks
Maintaining and updating procedures and documentation to support operational excellence
Identifying opportunities to improve efficiency and enhance existing processes
Collaborating with colleagues across the team and proactively supporting others during busy periods
What will you bring to the role?
We're looking for someone who is proactive, organised, customer-focused, and comfortable working both independently and as part of a team.
We're particularly interested in candidates who have
Strong attention to detail and a commitment to accuracy
Excellent organisational and prioritisation skills
The ability to manage multiple competing priorities and deadlines in a fast-paced environment
Strong written communication skills and professional email etiquette
Customer service, client support, or administrative experience
The ability to work collaboratively within a team environment
A proactive approach to learning new processes and developing industry knowledge
Strong problem-solving skills and the confidence to ask questions when needed
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
The ability to work independently while remaining team-oriented
And it’s desirable if you have
Financial Services, Registry, Transfer Agency, or Issuer Services experience
Experience working in operational, administrative, or client support environments
Experience with reconciliations, compliance-related activities, or regulated industries
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
