Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
Support relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.
Participate in Outage Response Team activities, performing triage, gathering diagnostics, and supporting approved mitigation, workarounds, and recovery, and maintain incident timelines.
Coordinate with operations teams on infrastructure issues and with software teams on code-related defects, providing logs, traces, reproduction steps, and impact assessments, and validating corrections.
Support root-cause analysis and track post-incident corrective and preventive actions through completion.
Execute implementation plans, upgrade procedures, and rollback steps for database, application, middleware, and server upgrades, with pre- and post-implementation validation.
Support backup, restoration, replication, failover, high-availability, and disaster-recovery activities, and validate end-to-end transaction paths after recovery.
- Apply or coordinate approved updates, support remediation of vulnerabilities, IAVAs, CND Directives, and POA&M items, and maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.
- Education & Experience
- Required:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum of six (6) years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.
Preferred
Experience supporting enterprise databases and applications in a federal or DoD environment.
Experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies.
Experience with TLS certificates, trust stores, keystores, and PKI dependencies, and with APM, logging, and observability tools.
Experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform.
- Familiarity with PowerShell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.
- Certifications
- Required: None.
- Preferred: Database, cloud, middleware, application-server, or ITIL certifications.
- Security Clearance
- Active Secret clearance or higher is required.
- Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Work Environment / Travel:
Remote position; Chicago, IL–area candidates preferred.
After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities.
Administrative Notes
Period of Performance: March 1, 2027 – February 28, 2033
Contract Start Date: March 1, 2027
Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.
