Discharge Coordination & Care Transitions
Coordinate and facilitate timely, safe, and appropriate hospital discharge planning
Develop and implement individualized transition-of-care plans aligned with patient needs and clinical goals
Partner with physicians, advanced practice providers, case management, and nursing teams
Arrange post-acute services including home health, hospice, durable medical equipment, medications, and follow-up care
Ensure accurate and timely patient handoff to post-acute providers
Stakeholder Education
Educate patients and families on post-acute care options, care expectations, and available services
Provide bedside education to support informed patient choice and shared decision-making
Educate hospital staff and clinical stakeholders on post-acute pathways and referral processes
Support understanding of value-based care principles and appropriate site-of-care selection
Referral Source Relationship Management
Serve as liaison between hospital teams and post-acute providers to support timely referrals and placements
Maintain strong relationships with physicians, case management, nursing teams, and discharge planners
Participate in interdisciplinary rounds, discharge planning meetings, and care coordination discussions
Strengthen referral network partnerships to improve access and placement efficiency
GIP / Hospice-Specific Coordination (if applicable to service line)
Identify patients appropriate for hospice and/or General Inpatient (GIP) level of care
Coordinate hospice evaluations, eligibility determinations, and admission processes
Support end-of-life transitions with clinical urgency and patient-centered communication
Ensure alignment with hospice eligibility requirements and physician certification processes
Documentation & Technology
Document all care coordination activities accurately and timely in the electronic medical record
Manage referrals through designated hospital and post-acute referral systems
Utilize clinical decision-support tools and predictive analytics platforms
Maintain accurate tracking of referrals, outcomes, and transitions across systems
Performance, KPIs & Strategy
Support VBE performance goals and care coordination strategy
Contribute to key performance indicators including
Hospital Length of Stay (Observed-to-Expected Ratio)
Hospital Readmission Rates
Hospital Mortality Rates
Timely Initiation of Care
Referral-to-Admit Rate
Referral Quality and Documentation Accuracy
Participate in quality improvement and workflow optimization initiatives
Support organizational initiatives to improve post-acute network performance and patient outcomes
Education and/or Experience
Education
Required: Associate's degree.
Preferred: Bachelor's degree.
Experience
Required: None
Preferred: 2–3 years of experience in a healthcare setting (hospital and/or long-term care). Liaison, care coordination, partner, and/or discharge planning experience.
Skills
Language Skills: Ability to read, analyze, and interpret clinical documentation, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, teammates, patients, families, and external parties. Strong written and verbal communications.
Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Ability to manage multiple projects simultaneously and meet deadlines. Ability to design accessible and inclusive learning experiences for a diverse workforce.
Certifications, Licenses, and Registrations
Required: Compliance with all JV hospital partner occupational health requirements.
Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.
Pay Range: #27.02-$40.55
#DM2
At Providence at Home with Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.
Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.
The Compassus Advantage
Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
Career Development: Access leadership pathways, mentorship, and personalized professional development.
Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.
