Compass Group USA
From Compass Group USA's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Flik Hospitality Group
Salary: $24 - $24.50 / hour
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.
This is an onsite role. Candidates may be based at a Wells Fargo location in any of the following cities: Minneapolis, MN, St. Louis, MO, Des Moines, IA, or Irving, TX (Las Colinas)
Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations
Responsible for responding and processing all incoming event requests and e-mails
Answering calls on the inbound call line
Handles meeting room bookings, utilizing reservation system and focuses on strategic assignment of meeting space to maximize utilization
Sends initial confirmations to customers to confirm basic details of their meetings
Communicates and assists customers with reservation process including how to book space, reservation window, and other direct access resources
Ability to quickly identify escalation points of reservations in regards to C-Suite events, Meeting and Events, Multi-City events
Modifies reservations as needed/and or requested by Connections customers
Processes cancellations in a timely fashion
Delivers consistent customer interactions across e-mail, instant messaging and phone utilizing uniform terminology, consistent e-mail templates and standardized workflow processes
Delivers consistent, outstanding customer service experience utilizing Platinum Service Standards
Serve as additional in person support for Connections center should the need arise, assisting with room set-up, catering placement, and in person customer communications
Preform additional duties as assigned by manager
Outstanding customer service skills
Superior verbal and written communications skills
High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
Able to work a flexible schedule to include evening hours
Able to remain mobile and/or at a computer for extended periods during the workday
Must be able to lift 25 pounds
Work experience with reservation software programs
Knowledge in technical/audiovisual equipment including Zoom or Teams
Communications, Event Planning or Hospitality Background
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Req ID: 1567825
Flik Hospitality Group
JEANNE M LANE
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