Job Duties
Responsible for assisting clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.
Manages booked reservations that have been assigned in a timely manner.
Modifies reservations as needed and/or requested by clients.
Responsible for responding and processing all incoming requests from clients for assigned events
Review existing meetings/events to ensure completeness and communication of details to appropriate departments
Provides consultative event coordination services to customers as required.
Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.
Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
Actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.
May lead, manage, or provide subject matter expertise for projects and initiatives.
Delivers consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes.
Identifies and reports onsite building repairs; completes work orders and submits in timely manner.
Job Skills
Outstanding customer service skills
Superior verbal and written communication skills
Work experience with reservation software platforms
Catering or other food service-related experience
Communications, Event Planning or Hospitality background preferred.
Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Experience working in technical/audiovisual environment.
Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Able to work a flexible schedule to include evening and weekend hours.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1581907
Rapport a specialized division of FLIK Hospitality Group
