Client Services Representative/Receptionist - Specialty and ER Veterinary Hospital
Location: Durham, NC
Schedule - Part time, Monday and Tuesday and every other Friday-Sunday 5:00pm - 12:00am
We are seeking highly motivated, highly skilled individuals to join our Client Services team. We provide 24-hour emergency service and specialty referrals in surgery, internal medicine, cardiology, oncology, and radiology, and we're looking for CSR's who want to utilize their skills to the fullest potential in a fast paced, fun, and stimulating environment. We are currently seeking a relief team member to pick-up occasional open shifts and assist in providing as needed coverage .
Job Summary
The Client Service Representative is responsible for providing effective customer service for all internal and external clients by using excellent, in-depth knowledge of company policies and protocols as well as communicating effectively with team members. The CSR performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The CSR is expected to maintain a positive attitude and engage in compassionate and attentive interactions with clients that promote the highest quality of customer service and client satisfaction.
Essential Job Functions
Provides excellent customer service and is professional, ethical, and friendly at all times
Show the full description
Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service
Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out
Monitors client flow from check-in to discharge by maintaining an awareness of client locations, waiting times and status
Uses hospital computer system to maintain appointment schedule, client and patient records, document communications facilitate the communication of required medical records
Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients
Checks clients out and process client payments
Answers phones and manage a multi-line phone system
Ensures appropriate communication of relevant information between clients and TVRH medical staff
Handles incoming emergency phone calls and direct to the medical team as needed
Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms
Required Education and Experience
Graduation from high school or GED equivalent
2 years of related experience in a veterinary hospital
2 years customer service experience
