Roles & Responsibilities
Provide day-to-day L2 operational and platform stability for SAP functionality across production and non-production environments.
Monitor daily system functionality and performance, identify issues proactively, and coordinate timely incident detection and resolution.
Perform and manage service restoration within SLA where service is broken for incidents of all categories.
Partner with stakeholders to articulate and execute service restoration where it is broken, ensuring the best possible outcome that least impact customers and consumers negatively.
Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
Support continuous improvement initiatives that increase and automate functional observability.
Leverage and propose use of tools that bridge the gap between product teams and operational capabilities, enabling higher levels of self-service and manual touchpoints.
Utilise AI capabilities to automate and supplement incident analysis and resolution.
Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
Support change management activities including the running of manual activities and ensuring minimum standards are met.
Technology Skills
Minimum of 4-8 years of experience (configuration, development or incident management) with SAP Finance products with a high favourability for SAP Banking Services and TRBK.
Knowledge of SAP Banking Modules – Business Partner, Deposits Management, Master Contract Management, Loans Management and Payments.
Strong understanding of incident and change management process in a large organisation or highly regulated industries such as banking, financial services, insurance or government.
Knowledge of ITIL Service Management processes.
Strong analytical and troubleshooting skills with the ability to perform root cause analysis
Highly skilled stakeholder management and communication skills.
Ability to debug or low touch code in ABAP will be seen as highly desirable
Any prior experience with AI tools to automate daily tasks will be seen as highly desirable.
Education Qualifications
Bachelor’s degree or master’s degree in engineering in Computer Science/Information Technology.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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