Investigates lost, damaged, or stolen mobile device shipping or transit claims and determines appropriate remediation within established policies and procedures.
Ensures accurate account remediation in alignment with current policies, maintaining a commitment to precision and correctness.
Maintains a proactive and solution-focused approach to fraud investigations, safeguarding customer and company interests.
Documents investigative details thoroughly to ensure clarity and aid in the identification of fraud trends and usage patterns.
Escalates complex, unusual, or emerging fraud scenarios as appropriate.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Skills/Experience
Required
Analytical mindset
Process Improvement approach
Problem solving
Ability to explain complex concepts in simplified ways
Strong communication skills
Preferred
Basic SQL knowledge
Prior fraud investigation experience
Prior product claims resolution experience
Prior Mobile experience
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
- Relevant Work Experience
- 2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
