Troubleshoot common interface, reachability, packet-loss, latency, hardware, and configuration issues.
Own assigned tickets through diagnosis, remediation, validation, documentation, and closure within established priorities and escalation paths.
Perform device health checks, configuration backup and restore, software and hardware inventory updates, and operational readiness checks.
Review MOPs, prerequisites, image compatibility, device readiness, backups, and rollback requirements before execution.
Execute standard upgrades through approved tools and validate each workflow stage and result.
Perform manual network device upgrades using the approved MOP when the automation tool is unavailable, fails, or produces incomplete results.
Troubleshoot common image transfer, boot variable, storage, reachability, protocol adjacency, interface, authentication, and post-upgrade validation issues.
Make controlled decisions within the MOP, stop work when risk thresholds are reached, and escalate complex or service-impacting conditions.
Execute rollback procedures and verify service restoration when upgrade acceptance criteria are not met.
Coordinate with operations, engineering, application, monitoring, and change-management teams during maintenance activities.
Document defects and improvement opportunities in upgrade tools and procedures.
Preferred skills and experience
Working knowledge of IPv4/IPv6, TCP/IP, MPLS, OSPF, BGP, and IS-IS.
Hands-on experience with routers and switches from Cisco, Juniper, Arista, or Nokia.
Experience with network OS upgrades, configuration backup/restore, monitoring, logs, and incident troubleshooting.
Basic scripting or automation awareness is desirable.
Education and certifications
BE/B.Tech/M.Sc/MCA or equivalent technology qualification.
Preferred certification: CCNA/CCNP, JNCIA/JNCIS
Common behavioral attributes
Clear written and verbal communication.
Disciplined adherence to approved procedures and change controls.
Collaborative, transparent, and accountable working style.
Continuous learning and support for innovative technology.
Ability to remain methodical during maintenance windows and service-impacting events.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
- Relevant Work Experience
- 2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
