This role is more technically demanding than the average Solutions Engineering position. You'll need to develop a deep understanding of our platform and APIs to serve as a trusted technical partner to customers. Beyond customer implementation, you'll gather and synthesize customer feedback, identify product gaps, and help shape new product requirements, working directly with our engineering team to drive product development.
You'll also be responsible for building internal tools and automation to improve our team's operational efficiency. You will have significant opportunities to expand your scope and take on additional responsibility as you grow.
This role is based in our Presidio office in San Francisco and follows a four-day, in-person schedule. You will report to Column's Head of Solution Engineering.
WHAT YOU'LL DO
Support the technical relationship with our customers across pre-sales, implementation, onboarding, and support.
Assist with the implementation and delivery of strategic cross-functional projects with guidance from senior team members.
Leverage AI to build internal tooling and processes to address operational bottlenecks
Collect and organize product feedback, help identify gaps, and support the writing of product requirement documents.
Learn to manage roadmap expectations with our engineering team and customers.
Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements.
Help identify, assess, and manage risk by adhering to policies and procedures established by the Bank, and report issues to management.
WHAT YOU'LL GET FROM US
🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
📈 401k plan, including self-directed brokerage options
🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
🧳 Sabbatical Program - Reach your 5-year anniversary to take up to 8 weeks of fully paid leave to rest, recharge, and pursue personal interest - with full salary and benefits
👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
😇 Up to $4,500 in annual reimbursements for backup childcare
🍽️ Catered lunches and dinners for SF employees
🚆 Commuter benefits, including paid transportation to-and-from the office
🎉 Regular team building events, including annual offsite
PAY TRANSPARENCY
Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
The annual US base salary range for this role is $145,000-$200,000 + equity.
WE LOOK FORWARD TO HEARING FROM YOU
Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.
If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here https://e-verify.gov.
