Acts as a connector across frontline teams, operations, compliance, risk, technology, and vendors to align priorities and deliver integrated solutions.
Partners with delivery teams to support release planning, change management, communications, training, and adoption efforts.
Promotes continuous improvement, innovation, accountability, and data-driven decision making.
Demonstrates compliance with all bank regulations applicable to assigned responsibilities and maintains awareness of regulatory changes.
Follows all Bank policies and procedures, compliance regulations, and completes required annual and job-specific training.
Maintains working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.
May be asked to coach, mentor, train others, or serve as a subject matter expert.
Actively learns, demonstrates, and fosters Columbia's corporate culture in all actions and words.
May perform other duties as assigned.
About You
Bachelor's Degree in Business, Analytics, Information Systems, Technology, Finance, or related field (preferred).
7+ years of combined experience in product management, business analysis, banking operations, analytics, reporting, data management, technology, or related fields. (Required)
3+ years of experience with Salesforce and/or nCino platforms. (Required)
Experience supporting AI-enabled analytics and decision-support solutions. (Preferred)
Experience with process mining, process optimization, and workflow analytics. (Preferred)
Experience working within complex, regulated environments with cross-functional stakeholders. (Required)
Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
Experience developing executive dashboards, operational reporting, and business intelligence solutions.
Proficiency with Power BI, Tableau, or equivalent analytics platforms.
Ability to leverage data to inform decisions, prioritize work, and evaluate outcomes.
Deep understanding of data governance, reporting design, performance metrics, and business intelligence concepts.
Knowledge of banking operations, underwriting workflows, and regulatory considerations impacting lending products.
Experience with Agile, Scrum, SAFe, and Kanban methodologies.
Proven ability to lead cross-functional initiatives and drive projects to completion with minimal guidance.
Strong communication and presentation skills, including the ability to present recommendations to executive leadership.
Ability to translate complex findings into clear recommendations for both technical and non-technical audiences.
Knowledge of user adoption measurement, change management, and organizational transformation.
Experience identifying and quantifying business value, operational efficiency, and return-on-investment opportunities.
Background in process improvement methodologies such as Lean, Six Sigma, or continuous improvement.
Preferred Certifications
Salesforce Administrator Certification
Salesforce Certified Agentforce Specialist
nCino Certifications
Six Sigma Green Belt
Travel Requirements
Occasional
The pay range for this role is $110,000.00 - $140,000.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
225 W Santa Clara Street Suite 250 San Jose CA 95113
Our Benefits
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
To Staffing and Recruiting Agencies
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
