Service Coordinator – Building Service
ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Charlottesville, VA
This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams — this could be the role for you.
Who We Are
ColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.
Why Join ColonialWebb?
Competitive pay range of $28 to $34 with overtime opportunities
401(k) with company match
PTO + paid holidays
Comprehensive medical, dental, vision, life & disability coverage
Employee Assistance Program
Referral incentives
Clear career progression into Senior Coordinator or other Service Administration roles
What You’ll Do
Develop and maintain short- and long-term schedules for 10–15 Service Technicians
Meet weekly with Service leadership to review workload, capacity, and priorities
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Schedule and dispatch technicians for service calls, repairs, and inspections
Communicate directly with customers throughout the lifecycle of service work
Create and manage purchase orders; proactively track material shipments
Ensure technicians are fully equipped with information and materials to complete work
Support incoming service calls and generate work orders
Manage multiple active jobs simultaneously while maintaining accuracy and urgency
What We’re Looking For
Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously
Comfortable communicating directly with field technicians and customers in a fast-paced service environment
Ability to make informed decisions independently
Calm under pressure, especially during emergency service situations
Strong organizational skills with high attention to detail
EOE M/W/Disability/Vets
Veterans and those with previous military experience are encouraged to apply.
