Act as the client’s link into PPS by working closely with SDMs to align needs across AMS, CVS, and staff augmentation and ensuring clean hand‑offs where required.
Strengthen PPS as a credible, scalable service by representing Cognizant well inside client organisations and sharing knowledge, patterns, and ways of working across the practice.
Duties & Tasks
Deliver day‑to‑day Workday support for assigned clients, primarily in staff augmentation roles, with occasional ad‑hoc support or project involvement where agreed.
Own Tier 2/3 functional issues and enhancements end‑to‑end, from problem definition through configuration, testing, deployment, and stabilisation.
Work directly with client HR, Finance, and IT stakeholders to gather requirements, discuss options, agree on pragmatic designs, and deliver fit‑for‑purpose solutions in Workday.
Apply Workday best practices sensibly, balancing standard approaches with client context rather than forcing unnecessary redesign.
Facilitate knowledge transfer with client teams, helping them understand solutions, build confidence, and become more self‑sufficient over time.
Maintain strong functional expertise in Workday HCM and build working knowledge across Compensation, Payroll, Talent, Recruiting, Absence, and related areas based on client needs.
Stay current with Workday releases and product direction and apply relevant changes in live client environments.
Act as a visible and professional representative of Cognizant within client organisations, reinforcing trust and credibility through consistent delivery.
Collaborate closely with PPS SDMs to align work with AMS and CVS services, support clean hand‑offs, and surface follow‑on opportunities or risks early.
Mentor junior consultants and support the development of sustainable onshore capability within Cognizant.
Education and Experience Requirements
Bachelor’s degree or equivalent experience.
3+ years’ experience as a Workday consultant or a Workday lead in a client environment.
Strong hands‑on experience with Workday HCM, plus exposure to areas such as Compensation, Talent, Recruiting, Payroll, and Absence.
Comfortable going deep into the detail, while still understanding the bigger picture.
Clear communicator who can explain options, trade‑offs, and outcomes in plain language.
Confident working directly with clients and managing expectations day to day.
Organised, analytical, and able to juggle multiple priorities without constant supervision.
#LI-Remote
Why choose Cognizant
Entrepreneurial environment that welcomes your ideas
Opportunity to do great work
Outreach programs that support communities and tap into your volunteer spirit
Learning opportunities to help current needs and advancement
Global operations, with opportunities in North America, Europe and Asia Pacific
An abundance of Affinity groups to meet your needs
Cognizant Core Values
Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
Raise the Bar: We always aim for excellence in how we work and what we deliver.
Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
Do the Right Thing: We all lead with integrity and always make the ethical choice.
Own It: We own the outcomes for our company, colleagues, and community.
